TERMS AND CONDITIONS These Terms and Conditions and any documents referred to herein set out the terms and conditions on which you are permitted to use our website, www.mymoveguru.com (our website). By using our website, you agree to be bound by, and to comply with, these Terms and Conditions. These Terms and Conditions are effective from 31st January 2019.
PLEASE READ THE PRIVACY POLICY AND ALL OF THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS SITE. BY CONTINUING TO ACCESS OR USE THIS SITE OR ANY SERVICE ON THIS SITE, YOU SIGNIFY YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS.
GENERAL: The following terms and conditions apply to all the users and customer (hereinafter referred to as “you”) with Mymoveguru.com hereinafter referred to as “www.mymoveguru.com,” us” or “we”, at the www.mymoveguru.com website or mobile website. This page sets out the terms and conditions on which www.mymoveguru.com services on its website for purchase online. Please read these terms and conditions carefully before making a purchase using the website. The services on at a particular time do not warrant that these services will be available at any time. We reserve the right to discontinue any service at any time.
OUR DETAILS: Mymoveguru.com (we, our and us) operates the website. Mymoveguru is website that offers a price comparing house removal services and based in United Kingdom. Our email address is info@mymoveguru.com
PRICES: The prices along with the services are available on our website. We reserve the right to change the prices of our services at any time without prior notice. Pricing can change based on our discretion at any time we deem necessary.
SERVICES: Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis. You understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to any loss of profit, loss of goodwill, loss of business reputation, loss of data, cost of procurement of substitute goods or services, or other intangible loss, resulting from: (i) the services (ii) the results of the services (iii) the use or the inability to use the services; (iv) any changes which we may make to the services, or any permanent or temporary termination of the services; (v) or any other matter relating to the services.
COMPARING SERVICE: www.mymoveguru.com provides you a price comparing service where you can provide your requirements and personal information and www.mymoveguru.com will offer you competitive quotations, for different services such as removals, surveyors, and conveyancers and solicitors.
THIRD-PARTY SERVICES: www.mymoveguru.com is not party to any contract between you and a third-party company for the services of any removal job or any other products or services provided by that third-party company. You are responsible for a separate contract signed by third-party with you for their removal services, and in no circumstances should we be considered an agent or representative of third-party Company. It is your responsibility to read and check their prices and services offered. Also, you shall be responsible to read their refund policy in case you need to cancel the order and refund.
CONDITIONS RELATED TO REMOVAL FIRMS: LEADS: www.mymoveguru.com offers Residential Leads. www.mymoveguru.com shall send Leads to Removals Firms in respect of their Area. Every removal firm shall have their nominated catchment areas and they can add or remove any postcode area from their nominated catchment area by their nominated contact giving not less than Seven Business Days’ notice by email to info@mymoveguru.com. Any Leads to be provided by www.mymoveguru.com under these terms of conditions are to be sent to the relevant nominated contact. Every Removal firm shall provide valid and active email address and landline number of their nominated contact at the time of registration on www.mymoveguru.com. www.mymoveguru.com do not guarantee the number of leads that will be sent to Removals Firms. Any Leads are sent at the sole discretion of www.mymoveguru.com. Firms shall be entitled to state the maximum amount of Leads which they wish to receive, which can be received on either a daily, weekly or a monthly basis. Firms can elect to specify such a maximum amount by its Nominated Contact giving not less than Seven Business Days’ notice by email to info@mymoveguru.com.
CANCEL / SUSPEND: Firms may either cancel or suspend their registration with www.mymoveguru.com at any time to help control their budgets by its Nominated Contact giving not less than Seven Business Days’ notice by email to info@mymoveguru.com. www.mymoveguru.com shall not be under any obligation whatsoever to provide Leads to any Firm that has given notice to cancel or suspend its registration in accordance with the provisions of these terms.
ACCOUNT CHANGES: Firms may change the size of the property to receive Leads by size based on the number of bedrooms within a Customer’s property. Firms can update their account by giving not less than seven Business Days’ notice by email to info@mymoveguru.com outlining the number of bedrooms of Customer’s property they wish to receive applicable Leads. Firms may change their account details at any time by its Nominated Contact giving not less than Seven Business Days’ notice by email to info@mymoveguru.com specifying the details they want to change.
CREDIT: www.mymoveguru.com will give credit for Incorrect Lead or a Duplicate Lead to a Firm, which they are entitled to a Credit in respect of that Incorrect or Duplicate Lead. In order to claim a Credit Firm shall submit its request for such by its Nominated Contact giving notice by email to www.mymoveguru.com via email address, within Seven Business Days of receiving the Incorrect or Duplicate Lead. There will be no right to any Credit in the event that www.mymoveguru.com is notified of any Incorrect or Duplicate Lead after the aforementioned Seven Business Day period has lapsed. For the avoidance of doubt, a Credit is the sole remedy for any Incorrect or Duplicate Lead and no refund of cash or any other payment on any account whatsoever shall be payable by www.mymoveguru.com to a Firm and no damages may be claimed. www.mymoveguru.com may give refund on their sole discretion. www.mymoveguru.com has the right in its sole discretion to determine the entitlement of a Credit in respect of www.mymoveguru.com providing a Fictitious Lead. A Firm wishing to claim a Credit in respect of a Fictitious Lead must submit their request for such by its Nominated Contact giving notice by email to www.mymoveguru.com within seven Business Days of receiving the Fictitious Lead. www.mymoveguru.com has the right in its sole discretion to determine whether any Lead is to be classified as a Duplicate Lead, Incorrect Lead or Fictitious Lead as per these terms and conditions. A Firm is in no way whatsoever permitted under these terms and conditions to pass on any Lead, or any Customer details contained within a Lead, to any third party whatsoever.
SEVERABILITY: In the event any provision of these Terms and Conditions is deemed to be void, invalid, or unenforceable, that provision shall be severed from the remainder of this Agreement so as not to cause the invalidity or unenforceability of the remainder of these Terms and Conditions. All remaining provisions of these Terms and Conditions shall then continue in full force and effect. If any provision shall be deemed invalid due to its scope or breadth, such provision shall be deemed valid to the extent of the scope and breadth permitted by law.
INDEPENDENT STATUS: www.mymoveguru.com is and shall remain an independent in his relationship to the Firms, nothing contained in these Terms and Conditions shall render the Firm an employee, partner, or joint venture with the www.mymoveguru.com for any purpose whatsoever. The Firm shall have no claim against the www.mymoveguru.com hereunder or otherwise of any kind.
FORCE MAJEURE: Neither party shall be liable for the costs or expenses arising from any failure or delay in the performance of these terms and conditions that is due and attributable to causes beyond the control of either party, including but not limited to acts of God, or any other force majeure event, provided that the party has used commercially reasonable efforts to mitigate the effects of the cause.
OTHER DOCUMENTS GOVERNING YOUR USE OF OUR WEBSITE: In addition to these Terms and Conditions, your use of our website is also governed by the following document: Our privacy policy is available at www.mymoveguru.com. Our privacy policy governs our use of your information. It sets out the types of information we collect, the reasons we collect it, how we use it, where we may pass it on to any third parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your information and your rights in relation to your information.
AVAILABILITY OF OUR WEBSITE: We make no representations and provide no warranties that: The website will be made available at any specific time or from any specific geographical location; your access to the website will be continuous or uninterrupted; or The website will be accessible or optimized on all browsers, computers, tablets, phones, or viewing platforms. We reserve the right to suspend access to all or part of the website for any reason, including for business or operational reasons, such as improving the appearance or functionality of the website, content updates, periodic maintenance, or to resolve any issues that we become aware of. Wherever we anticipate that we need to suspend access to the website for a considerable period of time, we will try to provide you with prior notice where reasonably practicable.
CHANGES WE MAY MAKE TO THESE TERMS AND CONDITIONS AND OTHER DOCUMENTATION: We reserve the right to update these Terms and Conditions and our privacy policy and any other documentation referred to in any of these documents from time to time. We may change our Terms and Conditions and other documentation for any reason, including: • To reflect any changes in the way we carry out our business; • To account for any changes we make to our website, including, without limitation, any new features or functionality we provide, any adjustments to the means by which we provide notices to you, or any changes in the content, purpose or availability of the website; • To accurately describe our current data-processing activities so that you are kept up to date with our latest practices; • To ensure, that our documentation complies and remains compliant with any and all current and future applicable laws, regulations and official guidance. If required by law, we will provide you with notice of any changes in these Terms and Conditions or the other documentation referred to in them by posting a notice on the website and/or by posting an updated version of these Terms and Conditions or other such documentation on our website with a new effective date stated at the beginning of them.
YOU’RE ACCOUNT DETAILS: If we provide you with account information such as a user name, identification number, account code, and/or password, you must keep such information confidential and secret and not disclose it to anyone. All account information is provided for use of the named account holder only, and not for any other person. You are responsible for any consequences of unauthorized access to your account due to any disclosure of your account information to any third party. We reserve the right to withdraw access to your account without notice for any actual or suspected breach of these Terms and Conditions or any other document referred to in them, including, without limitation, where we suspect that there has been unauthorized access to your account or any unauthorized disclosure of your login information. If you know or suspect that the confidentiality of your login information has been compromised, for example, by the disclosure of such information to any third party, you must immediately change your password. If you are unable to change your password, you must immediately notify us by email, at info@mymoveguru.com.
OWNERSHIP OF MATERIAL ON OUR WEBSITE: All trademarks, service marks, trade names, logos, copyright, and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved. Any use of the website and its contents, other than as specifically authorized herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us. The trademarks, service marks, trade names, logos and other branding owned by third parties and used or displayed on or via our website (collectively, “Third Party Mark(s)”) may be trademarks of their respective owners, who may or may not endorse or be affiliated with or connected with us.
INFORMATION AND CONTENT ON OUR WEBSITE PROVIDED ON NON-RELIANCE BASIS: Our website is made available to you in order to provide you with general information about us, our business, and any services that we offer from time to time. We do not make our website available for any other purposes, except as expressly provided in these Terms and Conditions. We make no representations and provide no warranties whatsoever, whether express or implied, that any of the content or materials available on our website from time to time are accurate, up to date or complete.
PERMITTED USE OF MATERIALS ON OUR WEBSITE: The content on our website is provided for your personal, private, and non-commercial use only. You may print or share the content from our website for lawful personal, private, and non-commercial purposes, and you may also make others within your organization aware of the content on our website. You may not otherwise extract, reproduce or distribute the content of our website without our prior written consent. Whenever you pass on any content or materials from our website to anyone, you must acknowledge us as the authors of such content or materials (or any other authors wherever credited by us) at the time when you pass on such content or materials.
PROHIBITED USES OF OUR WEBSITE: You must not reproduce duplicate, copy or resell any part of our website or any content from our website, save and except to the extent expressly permitted in these Terms and Conditions. You must not, without our prior written consent, access, interfere with, damage or disrupt in any way our website or any part of it, our systems, any of our hardware or equipment or any networks on which our website is hosted, any software that we use to create or modify the website or to make the website available to you, or any hardware, equipment, network, server, software or technology owned or operated by us or any third party. You must use our website for lawful purposes only and in accordance with these Terms and Conditions. You must not use our website: For any purpose that is unlawful or that in any way breaches any applicable laws or regulations, whether local, national or international; For any fraudulent purposes whatsoever; To conduct any unsolicited or unauthorized advertising or direct or indirect marketing to anyone by any means, or to otherwise spam, communicate with or market to anyone any goods, services or business not authorized by us; To upload, host or transmit any viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, spyware, logic bombs, time bombs or any other harmful programs or code which could adversely affect the use or operation of the website, our hardware or systems, or the computers, tablets, phones or other devices of any users or other third parties, or to upload any content or materials containing any such content; You will not partake in any behaviour that victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability. To communicate with, harm or attempt to harm in any way; or Any type of recording is strictly forbidden. Any type of private questions are not allowed. In any way or for any purpose that breaches these Terms and Conditions or the terms of any of the documents these Terms and Conditions refer to. You must not submit any information about you to us if you are under the age of 18, or about any other person who is either: • Under the age of 18; or • If they are aged 18 or above, where you have not received their prior written consent to submit information about them to us. You must not submit to us any information which is considered ‘sensitive personal information’. ‘Sensitive personal information’ is information about you or any other person which reveals your or their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or which is genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation.
VIRUSES AND OTHER HARMFUL CONTENT: We do not guarantee that our website does not contain viruses or other malicious software. However, we do make reasonable efforts to prevent such viruses or bugs from being uploaded to our website. We shall not be responsible for any bugs or viruses on our website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have.
LINKS TO OTHER WEBSITES: Links to third party content or websites may appear on our website from time to time. We are not responsible for the content of any websites accessible via any link(s) on our website. All content on third party websites is outside of our control, and we do not represent or warrant that such content is related to us or our website, suitable or appropriate for use or viewing, lawful or accurate. You should check the privacy policy of any such third party to establish how they may use your information before you decide to use their website and its features.
EXCLUSIONS AND LIMITATIONS OF LIABILITY: We do not exclude our liability to you where it would be unlawful to do so, for example, for death or personal injury caused by our negligence. If applicable law does not allow all or any part of the below limitations of liability to apply to you, the limitations will apply to you only to the maximum extent permitted by applicable law. OUR ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHERWISE, WITH RESPECT TO THE WEBSITE CONTENT AND PRODUCTS /SERVICES AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID, FOR PRODUCTS / SERVICES PURCHASED VIA THE WEBSITE. WE WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS / SERVICES IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM a) YOUR USE OF OUR WEBSITE; b) ANY CORRUPTION OR LOSS OF DATA; c) ANY INABILITY TO ACCESS OUR WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY INTERRUPTIONS, SUSPENSION OR WITHDRAWAL OF OUR WEBSITE (FOR ANY REASON WHATSOEVER); d) ANY USE YOU MAKE OF ANY CONTENT OR MATERIALS ON OUR WEBSITE, INCLUDING ANY RELIANCE YOU MAKE ON SUCH CONTENT OR MATERIAL; e) ANY LOSS OF SAVINGS; f) ANY OTHER SECONDARY, CONSEQUENTIAL OR INDIRECT LOSSES, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, WITHOUT LIMITATION, YOU ASSUME AND SHALL BE LIABLE FOR THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION IN THE EVENT OF ANY SUCH LOSS, DAMAGE, COSTS, EXPENSES, LIABILITIES OR PENALTIES ARISING. WE SHALL NOT BE LIABLE FOR ANY DAMAGE THAT YOU COULD HAVE AVOIDED BY FOLLOWING OUR ADVICE TO APPLY AN UPDATE OFFERED TO YOU FREE OF CHARGE OR FOR DAMAGE THAT WAS CAUSED BY YOU FAILING TO CORRECTLY FOLLOW INSTALLATION INSTRUCTIONS OR TO HAVE IN PLACE THE MINIMUM SYSTEM REQUIREMENTS ADVISED BY US. YOU AGREE THAT IN THE EVENT THAT YOU INCUR ANY DAMAGES, LOSSES OR INJURIES ARISING OUT OF, OR IN CONNECTION WITH, OUR ACTS OR OMISSIONS, THE DAMAGES, IF ANY, CAUSED TO YOU ARE NOT IRREPARABLE OR SUFFICIENT TO ENTITLE YOU TO AN INJUNCTION PREVENTING ANY EXPLOITATION OF ANY WEBSITE, SERVICE, PROPERTY, OTHER CONTENT OWNED OR CONTROLLED BY US, AND YOU WILL HAVE NO RIGHTS TO ENJOIN OR RESTRAIN THE DEVELOPMENT, PRODUCTION, DISTRIBUTION, ADVERTISING, EXHIBITION OR EXPLOITATION OF ANY WEBSITE, PROPERTY, SERVICE, OR OTHER CONTENT OWNED OR CONTROLLED BY US. To the extent that any of the provisions of this clause are unenforceable as outright exclusions of liability, they shall be construed as limitations on liability, limiting our liability to you to the maximum extent permitted by law.
INDEMNIFICATION: You and also any third party for or on behalf of whom you operate an account or activity on the website, agree to defend, indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and attorneys’ fees and costs, arising out of or in any way connected with any of the following: • You’re uploads, access to or use of the website; • Your breach or alleged breach of these Terms and Conditions; • Your violation of any third-party right, including, without limitation, any intellectual property right, publicity, confidentiality, property, or privacy right; • Your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; or • Any misrepresentation made by you. You will cooperate as fully required by us in the defence of any claim. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you will not, in any event, settle any claim without our prior written consent.
DISCLAIMERS: THE WEBSITE IS PROVIDED ON AN “AS IS”, “AS AVAILABLE” AND “WITH ALL FAULTS” BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OR ENDORSEMENTS OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, AS TO: • THE SERVICE; • THE WEBSITE CONTENT; • USER CONTENT; OR • SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO THE WEBSITE. IN ADDITION, WE HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION AND FREEDOM FROM COMPUTER VIRUS. WE DO NOT REPRESENT OR WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICE OR THE SERVER THAT MAKES THE SERVICE AVAILABLE IS FREE FROM ANY HARMFUL COMPONENTS, INCLUDING, WITHOUT LIMITATION, VIRUSES. WE DO NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION (INCLUDING ANY INSTRUCTIONS) ON THE SERVICE IS ACCURATE, COMPLETE, OR USEFUL. YOU ACKNOWLEDGE THAT YOUR USE OF THE WEBSITE IS AT YOUR SOLE RISK. WE DO NOT WARRANT THAT YOUR USE OF THE WEBSITE IS LAWFUL IN ANY PARTICULAR JURISDICTION, AND WE SPECIFICALLY DISCLAIM SUCH WARRANTIES. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION’S LAW IS APPLICABLE TO YOU AND THESE TERMS AND CONDITIONS. BY ACCESSING OR USING THE WEBSITE YOU REPRESENT AND WARRANT THAT YOUR ACTIVITIES ARE LAWFUL IN EVERY JURISDICTION WHERE YOU ACCESS OR USE THE SERVICE. WE DO NOT ENDORSE CONTENT AND SPECIFICALLY DISCLAIM ANY RESPONSIBILITY OR LIABILITY TO ANY PERSON OR ENTITY FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE), INJURY, CLAIM, LIABILITY OR OTHER CAUSE OF ACTION OF ANY KIND OR CHARACTER BASED UPON OR RESULTING FROM ANY CONTENT.
AGE RESTRICTIONS ON USE OF OUR WEBSITE: Our website and any products / services available on or via the website are not intended for use by individuals under the age of 18. IF YOU ARE UNDER THE AGE OF 18, YOU MUST NOT USE OUR WEBSITE, PURCHASE, OR ATTEMPT TO PURCHASE ANY OF OUR SERVICES OR SUBMIT ANY INFORMATION ABOUT YOU OR ANYONE ELSE TO US. We do not knowingly or intentionally process information about any individual under the age of 18.
GOVERNING LAW AND JURISDICTION: These Terms and Conditions, any documents they refer to, and any disputes arising from or in relation to them or any documents they refer to, whether contractual or non-contractual, shall be governed by and construed in accordance with the law of United Kingdom. The courts of United Kingdom shall have exclusive jurisdiction over any claims or disputes arising from or in relation to these Terms and Conditions and any documents they refer to.
COPYRIGHT: The copyright in these Terms and Conditions is either owned by or licensed to, us and is protected by copyright laws around the world and copyright protection software. Unless expressly indicated otherwise, all intellectual property rights in this document and elsewhere on our website, including any content on our website, are reserved.
CONTACT INFORMATION: If you have any questions regarding these terms and conditions of this website, please contact us by any of the following means; Web: www.mymoveguru.com Email: info@mymoveguru.com
© All rights reserved. January, 2019.